Returns, Refunds & Complaints Policy – Flowers Leatherhead

Our Commitment to Fresh Flowers in Leatherhead

As a trusted local florist proudly serving Leatherhead homes and businesses, Flowers Leatherhead is dedicated to delighting our customers with the freshest flowers and exceptional service. Your satisfaction is our highest priority. We stand by our Flowers Leatherhead Fresh Flowers Guarantee and strive to make every occasion beautiful and memorable for our community.

Fresh Flowers Guarantee & Delivery Standards

We know the importance of receiving flowers at their best. Our Fresh Flowers Guarantee promises that every bouquet or arrangement delivered in Leatherhead will arrive fresh and vibrant, ready to be enjoyed as soon as they reach your door. We carefully source our flowers to ensure maximum longevity and beauty.

All our floral gifts are dispatched with the utmost care, using protective packaging and prompt delivery to safeguard their condition. In the unlikely event that your flowers arrive damaged or below your expectations, please review the guidance below.

Damaged-on-Arrival Policy

If your flowers arrive damaged or appear wilted beyond normal transit effects, please notify us as soon as possible. We ask that you do so within 24 hours of receipt to ensure a prompt solution. For our records, we may request a brief description of the issue and photographic evidence to help us understand and resolve your concern appropriately.

Freshness Window and Guarantee

We guarantee that our fresh flowers will remain in beautiful condition and continue to bring joy for at least five days from the date of delivery, provided that the care instructions supplied are followed. If your flowers noticeably deteriorate within less than five days, please get in touch, and we will be happy to assist.

Refunds & Replacement Options

Your satisfaction comes first. If your order does not arrive in the expected condition, or if there are concerns about freshness within our five-day guaranteed window, we offer the following options:

• Full Refund: Where appropriate, a full refund will be processed back to your original payment method.
• Replacement Flowers: If preferred, we can arrange for a replacement bouquet or arrangement to be swiftly delivered to you or your recipient in Leatherhead at no extra cost.

We will work with you to determine the most suitable option based on the circumstances and your preferences. Refunds or replacements can only be issued when you contact us within the stated time frames and provide the necessary information.

Complaints Procedure

At Flowers Leatherhead, we value your feedback and take complaints seriously as part of our commitment to continuous improvement. Should you have any issue, whether with the flowers, service, or delivery, please let us know promptly. When you contact us, please provide your order details, an explanation of your concern, and any supporting information (such as photos for quality issues). Our dedicated team will respond quickly to resolve your complaint as fairly as possible.

Trusted Local Florist Serving Leatherhead

We are proud to be a well-established, local Leatherhead florist trusted by families, residents, and businesses throughout the area. Our returns, refunds, and complaints policy is built around providing peace of mind and the highest standards of service. If there is ever a problem, please reach out—our friendly experts are here to help.