Welcome to Flowers Leatherhead. These Terms and Conditions govern your use of our online platform and your agreement with us for the purchase and delivery of flowers and related products within Leatherhead and the surrounding areas. By placing an order with Flowers Leatherhead, you accept and agree to comply with these Terms and Conditions. Please read them carefully before submitting an order. If you have any queries regarding these terms, you are advised to seek clarification before proceeding with your purchase.
These Terms and Conditions apply to all transactions between Flowers Leatherhead and customers located in Leatherhead and neighbouring areas, as determined by our delivery coverage. For the avoidance of doubt, any reference to 'we', 'us', or 'our' refers to Flowers Leatherhead, while 'you' or 'your' refers to our customer.
Placing an order with Flowers Leatherhead is straightforward and secure. The following outlines the step-by-step process for ordering flowers online for delivery in Leatherhead or nearby locations:
All orders are subject to acceptance by us. We reserve the right to decline or cancel any order prior to dispatch at our sole discretion. In such cases, you will be notified and any payment made will be refunded in full.
Our commitment is to provide the freshest flowers and quality arrangements. Availability of flower varieties and colours may vary due to seasonal changes or supply constraints. In the event that a specific variety, colour, or item is unavailable, we reserve the right to substitute it with an alternative of equal or higher value, matching the original style as closely as possible. Substitutions will be made with regard to the overall value and aesthetic of the item ordered.
All prices displayed on our website are in Pounds Sterling and inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be clearly indicated during the checkout process. We reserve the right to change our prices at any time, but such changes do not affect orders that have been accepted and confirmed.
We accept a variety of secure payment methods on our website for online flower delivery orders in Leatherhead, including but not limited to acceptable credit and debit cards. All payments must be made in full before your order can be processed and dispatched. By submitting your payment, you confirm that the card or account used is yours or you have authorisation from the owner to use it.
Your payment will be processed at the time of placing your order. In the event of a payment processing error, the order will not be fulfilled until payment is successfully completed. We will notify you should there be an issue with your payment, and the order may be cancelled if payment is not received promptly.
To provide the freshest possible service for flower delivery in Leatherhead, we prepare and dispatch orders promptly following confirmation. Therefore, if you wish to amend or cancel your order, please contact us as soon as possible. Amendments or cancellations are only possible before your order has entered preparation or dispatch. Once your order is being prepared or out for delivery, we cannot make changes or offer a refund.
For advance orders (such as for events or future dates), cancellation requests received at least two working days prior to the scheduled delivery date will generally be accepted and refunded in full. Refunds may take up to 5-7 working days to appear in your account, depending on your payment provider.
We offer reliable flower delivery services to residential and business addresses throughout Leatherhead and eligible surrounding areas. You are responsible for providing accurate recipient details and delivery addresses. Flowers Leatherhead shall not be liable for failed or delayed deliveries resulting from incorrect or incomplete delivery information provided by you.
Delivery will be attempted on the requested date and within the indicated delivery window where possible. In the event of unforeseen circumstances, such as extreme weather, access issues, or supplier problems, exact delivery times may vary. If there are difficulties delivering to the specified address, we will attempt to contact the recipient or you to arrange alternative solutions. If delivery is not possible due to incorrect details or recipient unavailability, the flowers may be returned to our shop or left in a safe place as deemed appropriate.
Risk in the products passes to you or the recipient upon delivery. Ownership passes once your payment has been received in full and delivery is complete.
Our priority is to deliver your flowers in pristine condition and on time. If you inform us that your order has not been delivered as agreed or if the products are received in an unsatisfactory condition, please contact us within 24 hours of the scheduled delivery date. We will investigate and, provided a genuine issue exists, offer a suitable resolution, which may include re-delivery or a refund at our discretion.
Due to the perishable nature of flowers and floral products, we are unable to accept returns except in cases where the delivered flowers are proven to be substandard or not as described. We may request photographs or other reasonable evidence to support your claim before processing a replacement or refund.
By placing an order with Flowers Leatherhead, you warrant that you are at least 18 years old and capable of entering into legally binding contracts. You agree to provide accurate, current, and complete information during the order process and to update us of any changes promptly. You are responsible for ensuring that your recipient is available to receive the delivery on the specified day.
Flowers Leatherhead’s liability to you in connection with any order shall be limited to the price paid for that order. To the fullest extent permitted by applicable law, we accept no liability for:
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded by law.
All content included on our website, including images, logos, product descriptions, designs, and text, is either our property or used with permission and protected by copyright or other intellectual property laws. Any reproduction, modification, or unauthorised use of this material is strictly prohibited.
We process your personal data in accordance with applicable data protection laws and our privacy notice. Information provided by you is used solely to fulfil and deliver your order or, where relevant, to respond to your queries. We will not share your details with third parties except as required for fulfilling your order or as mandated by law.
We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect when posted on our website. Your continued use of the website and ordering of products signifies your acceptance of the latest Terms and Conditions at the time of order. It is your responsibility to review these Terms periodically.
These Terms and Conditions, and any dispute arising from or relating to them (including all contractual and non-contractual obligations), shall be governed by and construed in accordance with the law of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be severed from the Terms, and the remaining provisions will remain in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Flowers Leatherhead concerning the supply and delivery of online flower orders in Leatherhead and surrounding areas and supersede any prior agreements, representations, or arrangements.
For all queries, issues, or requests regarding your online flower delivery order, please contact us using the details provided on our website. Our customer service team will endeavour to respond promptly during normal business hours.
Note: These Terms and Conditions apply to customers ordering for delivery in Leatherhead and eligible surrounding areas only.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Leatherhead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Leatherhead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
